Technical support

SMS-Automation provides complete automation solutions from system concept to commissioning and on site support. Maintenance and service department is able to provide the engineering support services which allow customers to maximize return on their control system investment.

Once the automation system is installed we are then able to provide a tailored service contract so that the customer can focus on managing his business not his automation systems. As the business environment changes the automation and information systems must accommodate and take advantage of change. Our consultancy or embedded engineering services can ensure that your automation systems continue to give you the competitive edge.

In the last decade, companies of SMS-Automation Business Group have successfully completed more than 50 systems. Our expertise encompasses process and machine control, data acquisition and information management, and material handling control systems. Our infrastructure cost-effectively supports projects that range in size from €1,000 to €1 million.

Foreign suppliers of production lines may be particularly interested in planned maintenance programs that include testing and survey of electrical installations, refurbishment of hardware in situ and off site, power factor survey instrumentation checkup and calibration, inspection of PLC and PC hardware, system performance analysis and process optimization, update of firmware and modification of application software.

SMS-Automation runs two official Competence Centers for SIMATIC products, one for WinCC & ProTool, and another for PCS7. The high level of our proficiency is assured with numerous Certificates of Siemens IA&DT.

For local customers we provide:

• Free technical support for SIMATIC products;
• Demo CDs of SIMATIC software;
• Electronic catalog CA01;
• Latest product manuals in Russian and English.